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{"ops":[{"insert":{"image":"\/storage\/case-images\/cs\/G5_F1.jpg"}},{"insert":"\n\n"},{"insert":"\u0022Wonderful,\u0022 you think irritably, as you check the delivery company\u0027s website.\n\nYou arrived home a couple of days ago after speaking at a conference, only to find out that the airline had misplaced your luggage. While they promised to courier it to you \u0022overnight,\u0022 they appear to be stretching the term to its limit.\n\nAs you continue to silently curse the airline, your next patient walks in.\n"}]}